Question 1

What does Sterlixit do?

Accepted Answer

Sterlixit is a full-service digital agency focused on helping businesses grow through strategy, design, development, and marketing. We work with startups, scale-ups, and established businesses to build digital products and systems that generate measurable results.

Question 2

Who do you typically work with?

Accepted Answer

Our clients range from early-stage founders launching their first product to established SMEs looking to modernise their digital presence and operations. We have deep experience in SaaS, real estate, construction, professional services, e-commerce, and education.

Question 3

Do you work with international clients?

Accepted Answer

Yes. We work with clients across the UK, Europe, the Middle East, and North America. Our remote-first delivery model means geography is never a barrier to quality collaboration.

Question 4

How do I get started with Sterlixit?

Accepted Answer

The best first step is to book a free 30-minute strategy call. We will learn about your business, goals, and challenges — then recommend the right service or engagement model. There is no obligation and no sales pressure.

Question 5

Can I hire Sterlixit for a single service or do I need a bundle?

Accepted Answer

Both options are available. You can engage us for a single service like a website redesign or a paid ads campaign, or you can work with us across multiple disciplines as a retained growth partner. We tailor every engagement to what actually makes sense for your stage and goals.

Question 6

How long does a branding project take?

Accepted Answer

Most branding engagements are completed within 3–6 weeks, depending on scope. A logo and core identity system typically takes 2–3 weeks. A full brand strategy and visual identity including guidelines, collateral templates, and tone of voice documentation takes 5–8 weeks.

Question 7

What is included in a branding package?

Accepted Answer

Our standard branding packages include brand strategy and positioning, logo suite (primary, secondary, icon), colour palette, typography system, brand guidelines document, and digital asset exports. Extended packages add collateral design, social media templates, and pitch deck design.

Question 8

Do you include brand guidelines?

Accepted Answer

Yes — every branding engagement includes a comprehensive brand guidelines document covering logo usage, colour palette with hex/RGB/CMYK values, typography hierarchy, spacing rules, photography style guidance, and do/don't examples.

Question 9

Can you refresh an existing brand without a full rebrand?

Accepted Answer

Absolutely. Brand evolution — refining rather than replacing — is often the right move for established businesses. We can modernise your logo, tighten your colour palette, update your typography, and bring consistency to all touchpoints without losing your existing brand equity.

Question 10

Can you redesign an existing website?

Accepted Answer

Yes. Website redesigns are one of our most common engagements. We approach redesigns with a conversion-first mindset — auditing your existing site's performance and UX before designing, so the new site is built on evidence, not assumptions.

Question 11

What technologies do you build with?

Accepted Answer

We build modern, performant websites and applications using Next.js, React, TypeScript, and Tailwind CSS. For CMS-driven sites we use Sanity, Contentful, or WordPress. For e-commerce we work with Shopify and custom solutions. For SaaS products we architect with scalability in mind using Node.js, PostgreSQL, and cloud infrastructure on AWS or Vercel.

Question 12

How long does a website project take?

Accepted Answer

A focused marketing website typically takes 4–8 weeks from kickoff to launch. A full e-commerce build or SaaS product takes 8–20 weeks depending on complexity. We share a detailed project timeline in every proposal so there are no surprises.

Question 13

Will my website be optimised for SEO and performance?

Accepted Answer

Yes. Every website we build is architected for Core Web Vitals performance (targeting 90+ Lighthouse scores), semantic HTML for SEO crawlability, structured data where appropriate, and mobile-first responsive design. SEO-ready does not mean we do your ongoing SEO, but the technical foundations are solid by default.

Question 14

Do you support CMS integrations?

Accepted Answer

Yes. We integrate headless CMS platforms (Sanity, Contentful, Strapi) for content-rich sites, and traditional CMS (WordPress) where client preference or editorial workflow demands it. We also connect with third-party tools like CRMs, analytics platforms, payment gateways, and marketing automation.

Question 15

What digital marketing services do you offer?

Accepted Answer

We offer SEO strategy and implementation, paid search (Google Ads), paid social (Meta, LinkedIn), email marketing and automation, conversion rate optimisation, and content strategy. We work as a full-service marketing partner or can supplement an in-house team.

Question 16

Do you run paid advertising campaigns?

Accepted Answer

Yes. We manage Google Search, Display, and Shopping campaigns as well as Meta (Facebook/Instagram) and LinkedIn paid campaigns. We handle strategy, creative, audience targeting, bid management, and monthly reporting — giving you full visibility without requiring you to manage the platforms yourself.

Question 17

How soon can I expect results from SEO?

Accepted Answer

SEO is a compounding channel — most clients see meaningful ranking improvements and organic traffic growth within 3–6 months of consistent work. We focus on high-intent keywords first where gains are faster, and build authority over time. We are transparent about timelines and never overpromise.

Question 18

Do you create content as part of your marketing service?

Accepted Answer

Yes. Content creation — including blog articles, landing page copy, email sequences, social media content, and lead magnets — is available as a standalone or as part of a broader marketing retainer. All content is written to rank, convert, and represent your brand accurately.

Question 19

Can you build an MVP quickly?

Accepted Answer

Yes. We use a sprint-based phased delivery model specifically designed for fast MVP delivery. Most MVP builds are scoped for 8–14 weeks, covering discovery, architecture, core feature development, QA, and launch. We prioritise features that validate your core assumption first.

Question 20

Do you handle product design as well as development?

Accepted Answer

Yes. Our product design and engineering teams work together from day one. This means UX research, wireframing, UI design, prototyping, and front-end and back-end development are all coordinated under one roof — reducing handoff friction and accelerating iteration.

Question 21

Can you take over development of an existing product?

Accepted Answer

Yes. We have experience stepping into existing codebases, conducting technical audits, and either completing stalled projects or building on top of existing architectures. We will be honest about what we find in any existing codebase and what the best path forward is.

Question 22

Do you provide post-launch support for SaaS products?

Accepted Answer

Yes. We offer ongoing engineering retainers after launch covering feature development, bug fixes, infrastructure management, performance monitoring, and security updates. Many of our SaaS clients have been with us for multiple years through multiple product iterations.

Question 23

Do you provide website maintenance and support?

Accepted Answer

Yes. We support websites and platforms across WordPress, Next.js, Shopify, and custom stacks. Coverage can include updates, monitoring, backup oversight, security maintenance, and ongoing technical support depending on what the system actually needs.

Question 24

Do you provide SLAs for maintenance clients?

Accepted Answer

Yes, but SLAs are scoped case by case. We review the platform, business-critical workflows, coverage window, and escalation requirements first, then recommend the right response model rather than publishing a one-size-fits-all SLA table.

Question 25

What is included in your standard maintenance plan?

Accepted Answer

That depends on the environment. A support engagement can include monitoring, updates, backup validation, security maintenance, reporting, minor changes, performance reviews, and incident communication. The exact scope is defined after we understand the system and required level of coverage.

Question 26

How is pricing structured?

Accepted Answer

We offer three pricing models: fixed-scope project pricing (you know the total cost upfront), time-and-materials for exploratory or evolving projects, and monthly retainers for ongoing strategy, marketing, and development work. We recommend the model that best matches your risk tolerance and the nature of the work.

Question 27

Do you offer fixed-price packages?

Accepted Answer

Yes. For well-defined scopes — like a branding package, a marketing website, or an SEO audit — we offer fixed-price proposals so you always know exactly what you are paying. No surprises, no scope creep without your agreement.

Question 28

What is your typical project budget range?

Accepted Answer

Project budgets range from around £3,000 for focused deliverables like logo design to £80,000+ for comprehensive SaaS product builds. Most marketing website projects fall between £8,000 and £25,000. We are transparent in our proposals and will always tell you if your budget does not match your goals.

Question 29

Do you require a deposit?

Accepted Answer

Yes. We require a 40% deposit to begin work, with the remaining balance structured across milestones or on project completion depending on the engagement. For ongoing retainers, invoicing is monthly in advance.

Question 30

Can I start with a smaller project to test the relationship?

Accepted Answer

Absolutely. Many of our long-term clients started with a focused audit, a landing page, or a discovery sprint. It is a low-risk way to evaluate our process and communication before committing to a larger engagement. We recommend this approach if you are uncertain.

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