Billing & Commercial Terms
Refund Policy
This policy explains how refund requests are assessed across strategy, design, development, marketing retainers, and ongoing service subscriptions.
Effective date: 6 April 2026
Refund Snapshot
Completed milestones and delivered advisory work are usually non-refundable.
Any partial refund assessment applies to undelivered scope and must align with your signed contract terms.
Third-party and platform costs are non-refundable once committed.
General Refund Position
- Refund eligibility depends on service type, project stage, and signed agreement terms.
- Where work has already been planned, allocated, or delivered, charges for completed portions are generally non-refundable.
- Any approved refund is processed only through the original payment channel unless otherwise agreed in writing.
Discovery, Strategy, and Consulting
- Discovery sessions, advisory calls, strategic planning, and consulting deliverables are non-refundable once delivered.
- If a session is rescheduled with sufficient notice, credits may be applied toward a future booking based on availability.
- No-show or late cancellation outcomes follow the booking terms communicated at the time of scheduling.
Design and Development Engagements
- Milestone payments cover time, specialist allocation, and output delivered up to that stage.
- If a project is terminated early, outstanding fees for completed work remain payable and future work is paused.
- Partial refunds, where applicable, are assessed against undelivered scope only and must be approved in writing.
Marketing and Ongoing Services
- Monthly retainers, campaign management, support, and maintenance subscriptions are billed per agreed cycle.
- Cancellation requests apply from the next billing period unless your agreement states a different notice window.
- Media spend, third-party software fees, and platform costs are non-refundable once committed or consumed.
How to Request a Review
- Send refund requests to hello@sterlixit.com with project name, invoice reference, and reason for the request.
- Our operations team reviews requests against contract scope, delivered milestones, and payment records.
- Decisions and any approved refund timelines are communicated in writing after internal review.
Need a Refund Decision Review?
Share your invoice reference and engagement details, and our operations team will review your request against the agreed service scope and billing terms.